FAQ

Frequently Asked Questions

Is it possible to have more than one bank account linked to my Moneybase Invest account?
When opening your account, you will be asked to input the bank details for the account you will fund your account through.  You may add as many additi...
Wed, 17 Jul, 2024 at 2:27 PM
Extended hours trading pre and post market
Extended Hours trading functionality (Pre/Post Market Trading), is available on the Moneybase Invest app and web platform. Moneybase customers can buy...
Wed, 17 Jul, 2024 at 2:27 PM
Pricing
You can find all information about pricing here: Explore Moneybase Invest's pricing on popular instruments & withdrawals 
Wed, 17 Jul, 2024 at 2:27 PM
Can I have a joint account?
Yes! Kindly note that by default, accounts are set up as individual accounts. A joint account can be opened through our customer care team. You can  o...
Wed, 17 Jul, 2024 at 2:27 PM
Order Status
If you have placed an order on Moneybase Invest and would like to understand the status next to your order, please find our guide below: Pending - ...
Wed, 17 Jul, 2024 at 2:27 PM
W8BEN
W-8BEN – This document should be completed by all Non-US persons wishing to invest in investments that are US domiciled. W-8BEN-E (corporate) – T...
Wed, 17 Jul, 2024 at 2:27 PM
Type of Accounts
You can open two different types of accounts with us, Moneybase Invest account or Advisory account.  A Moneybase Invest account is one that you will m...
Wed, 17 Jul, 2024 at 2:27 PM
How can I unlock my account if I enter the password or username incorrectly?
If you would like to reset your password, kindly access the Moneybase app or the platform via this link: Moneybase Click on Login, enter your mobi...
Wed, 17 Jul, 2024 at 2:27 PM