Card FAQs

My physical card is not working
If your card is not working, please check that: You have activated your card in the app when you first received it.  You have enabled the Card Securit...
Tue, 26 Nov, 2024 at 3:13 PM
Freezing my card
You can freeze your card at any time if you are not using it, you lost it or it may have been stolen.  From the app select 'cards' and tap on th...
Tue, 19 Nov, 2024 at 3:51 PM
My virtual card is not working
If your virtual card has been rejected by a merchant, please check that the virtual card is not frozen in the moneybase app and that you have sufficient fun...
Tue, 19 Nov, 2024 at 3:51 PM
My contactless is not working
If your contactless card is not working please follow these steps: Ensure the terminal you are paying at supports contactless payments Check that you ...
Tue, 19 Nov, 2024 at 3:53 PM
I want to change my card PIN number
To view your existing PIN simply open the app and click on cards to get started. If you wish to change your Card pin, this needs to be done at an ATM si...
Tue, 19 Nov, 2024 at 3:56 PM
My card has been lost or stolen
If your card has been lost or stolen you can freeze the card immediately through the Moneybase app. This will ensure your money is protected and you can the...
Tue, 19 Nov, 2024 at 3:58 PM
My card has been compromised
If you suspect that your card has been used without your permission, please freeze the card immediately from the Cards section of the Moneybase app to prote...
Tue, 19 Nov, 2024 at 4:05 PM
My card has been retained by an ATM
If your card has been retained by an ATM due to incorrect PIN submitted, you can freeze the card from within the 'Cards' section of the Moneybase ap...
Tue, 26 Nov, 2024 at 3:13 PM
My card is due to expire
Your card expiration date may be found both on your physical card as well as in the Moneybase app.  Once your card expires it will be removed from the a...
Tue, 26 Nov, 2024 at 4:52 PM
Can I deposit cash at an ATM?
Unfortunately, we do not accept cash deposits and therefore you are not able to deposit cash into an ATM with your Moneybase Mastercard. 
Fri, 6 Dec, 2024 at 12:13 PM