CCTrader

Onboarding 7

• Downloading the Moneybase app
• Who is eligible to open a Moneybase account
• How can I verify my source of funds or source of wealth
• What age do I need to be?
• I’m unable to verify my identity

View all 7

Depositing money to Moneybase 4

• How can I fund my Moneybase account?
• Depositing money with a card
• Receive money from family and friends
• Depositing money with cash or cheque

Verifying your identify 3

• Why do I need to verify my identity?
• How do I verify my identity?
• What is the age limit?

Getting your card 5

• Getting a physical card
• I have not received my card
• Getting a virtual card
• Linking an existing Moneybase card
• Activating my Moneybase card

Security 3

• Phishing Alert! – Keep safe by following a few simple rules!
• Device Security
• P2P Privacy Settings

Using Moneybase 11

• How can I make a withdrawal?
• How can I raise/modify an order?
• How do I reset my passcode?
• How can I download/print a copy of my statement?
• How can I see my trade confirmations?

View all 11

Getting your card 5

• Linking an existing Moneybase card
• Getting a virtual card
• Activating my Moneybase card
• Getting a physical card
• I have not received my card

Card Refunds 2

• Seeking a refund for something I bought
• My refund is not showing up in my statement

Sending Money 6

• Recipient has not received the money?
• Why has my bank transfer failed?
• Sending money to a Bank account
• I want to cancel a transfer
• Sending money instantly to another Moneybase account

View all 6

General Questions 4

• What are the fees ?
• Are there any deposit limits?
• My phone has been lost or stolen
• I forgot my passcode

Card Wallets 8

• Is my transaction data stored when using Apple Pay?
• Do you support Apple Pay?
• Can I set up Apple Pay directly from the Moneybase app?
• How do I set up Apple Pay on my Apple device?
• Do you support Google Pay?

View all 8

Depositing money to Moneybase 4

• Depositing money with cash or cheque
• Receive money from family and friends
• How can I fund my Moneybase account?
• Depositing money with a card

Verifying your identify 3

• How do I verify my identity?
• Why do I need to verify my identity?
• What is the age limit?

Travelling 2

• I’m going abroad
• Is my Moneybase card accepted everywhere?

Security 3

• Phishing Alert! – Keep safe by following a few simple rules!
• P2P Privacy Settings
• Device Security

Using Moneybase 10

• How to generate reports
• How can I download/print a copy of my statement?
• Converting FX - Foreign Currency Exchange
• How can I see my trade confirmations?
• How can I make a withdrawal?

View all 10

Card FAQs 9

• My card has been swallowed by an ATM
• My physical card is not working
• I want to change my card PIN number
• Freezing my card
• My card has been compromised

View all 9

ATM Withdrawals 3

• I don't recognise a cash withdrawal
• Why has my cash withdrawal been reverted?
• Why was my ATM cash withdrawal declined?

Receiving Money 2

• I am waiting for my transfer to arrive.
• Why has my card deposit to my moneybase account failed / pending?

FAQ 18

• Minimum deposit
• Transfer of investments to Moneybase
• Order Types
• What currencies can I open?
• How do I open an account?

View all 18

Spending Money 6

• Which currency will be deducted when spending?
• Withdrawing cash (ATM)
• What currencies are supported for card spending?
• Will I be charged for card payments?
• Can I get a refund to my Moneybase card?

View all 6

Card Payments 5

• I've been charged more than once for the same transaction
• Why has my card payment been declined?
• I don't recognise a card payment
• I would like a refund for something I bought
• Why is my card payment still processing / pending?

Investments 11

• What are your fees?
• What is the W-8Ben form?
• Firm establishment
• What currencies can I open?
• Do i need to make an appointment to visit an investment advisor?

View all 11

Onboarding 7

• Downloading the Moneybase app
• Who is eligible to open a Moneybase account
• Do you offer joint accounts?
• I’m unable to verify my identity
• I want to close my moneybase account

View all 7

Payments 16

• What saving tools do you offer?
• Is it possible to have more than one bank account linked to my Moneybase account?
• How can I see my trade confirmations?
• How can I download/print a copy of my statement?
• How can I unlock my account if I enter the passcode or username incorrectly?

View all 16

FAQ's 18

• How do I open an account?
• Extended hours trading pre and post market
• Can I have a joint account?
• Is my money secure?
• What currencies can I open?

View all 18